No Refunds For Completed Runs
Each Gauntlet test run consumes AI computing resources the moment you click Run. Once a run starts, our AI agents begin crawling your website using third-party AI services. These costs are incurred immediately and cannot be reversed. Your payment goes directly toward the AI tools doing the work you requested.
We Will Refund If
- Technical failure - the run failed to start or produce results due to our error; we will issue a full refund or credit
- Duplicate charge - you were charged twice for the same run; the duplicate charge will be refunded
To Request
Email support@gauntlet.to with your account email and a description of the issue. We respond within 2 business days.
Payment Processing
Payments are processed by Stripe, Merchant of Record.
Contact support@gauntlet.to